This Privacy Policy explains how Charlotte Clayson Psychotherapy collects, uses, and protects your personal information. Charlotte is committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Charlotte Clayson Psychotherapy provides psychotherapy services for individuals and couples, both online and in person at a private therapy room in Marlborough, Wiltshire.

Information Collected

When you use this website or engage in therapy, the following types of personal data may be collected:

• Contact details such as name, email address, and phone number

• Information you provide when completing a contact form or booking an appointment

• Records of correspondence if you contact Charlotte by email or phone

• Limited technical information (such as your IP address and browser type) via cookies

How Information is Used

Your personal data is used for:

• Responding to enquiries and arranging appointments

• Providing psychotherapy services

• Maintaining appropriate clinical records

• Complying with legal and regulatory requirements

Your information will never be sold or passed on to third parties for marketing purposes.

Legal Basis for Processing

The legal bases under UK GDPR that apply to the processing of your data include:

• Consent (when you actively provide your details via the contact form)

• Contract (when entering into a therapeutic agreement)

• Legal obligation (for maintaining records in line with professional standards and tax requirements)

• Legitimate interests (such as ensuring website security)

Storage and Security of Information

• Therapy notes are held securely and confidentially in accordance with professional ethical requirements.

• Any electronic data is password protected and stored securely.

• Website data collected via cookies is stored and processed according to industry standards.

Cookies

This website uses cookies and similar technologies to ensure it functions properly, improve performance, and analyse traffic. Cookies are small files placed on your device when you browse the site. Some are strictly necessary for the website to run, while others are optional and can be managed through your cookie preferences.

The types of cookies commonly used on Squarespace-hosted websites include:

• Essential cookies – required for core site functionality (e.g., security, network management, enabling features such as page navigation).

• Analytics and performance cookies – collect anonymous data about visitors (e.g., tracking visits and traffic sources) to help improve the website.

• Functionality cookies – allow the site to remember your choices (such as preferred settings).

Most web browsers automatically accept cookies, but you can usually modify your settings to decline them if preferred. Please note that declining essential cookies may affect how the site functions.

How Long Your Data is Kept

• Therapy records are typically retained for up to 7 years after the end of therapy, in line with ethical and professional guidelines.

• Emails and correspondence are retained only as long as necessary.

• Website cookies and analytics data are retained according to standard Squarespace retention practices.

Your Rights

You have the right to:

• Access the personal data held about you

• Request corrections to inaccurate information

• Request erasure of your data (subject to professional and legal obligations)

• Restrict or object to processing in certain circumstances

• Withdraw consent for data processing (where consent is the lawful basis for processing)

To exercise these rights, please contact Charlotte directly using the details below.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Charlotte Clayson
Email: info@charlotteclaysonpsychotherapy.co.uk
Marlborough, Wiltshire

If you remain dissatisfied, you also have the right to raise concerns with the Information Commissioner’s Office (ICO): www.ico.org.uk.